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How to use PittsburghRPP.com

Welcome to PittsburghRPP.com. This online portal is designed to be intuitive for most users, but if you require instructions for how to use the system we can hopefully answer your questions here.

This guide explains how to:
  1. Create an account
  2. Use a Visitor's Pass
  3. Add an additional RPP Permit
  4. Change the license plate associated with your RPP Permit
  5. Upload new documents after your account has been created
  6. Change your credit card information
1. Create an account
  • Click the "Sign Up" button in the upper right hand corner of this screen (Tip: Right-click and open the window in a tab or window to keep these instructions open).
  • Fill out the form with your contact and address information.
  • On the next screen, upload the required documents (You can see guidelines for acceptable documents here.)
  • On the next screen, add your vehicle information.
  • On the next screen, process your payment.
  • Your account information and documents will be reviewed by PPAP staff. If approved, your permit will become active and your credit card will be charged. If it is not approved, one of our staff will contact you to tell you what we need to approve the permit.
2. Use a Visitor's Pass
  • You can opt into the Visitor's Pass program when you create your account, or you can opt into it after that by simply clicking on the "Visitor's Pass" menu item on the left side of your screen in your account. Once you click on it, you will be prompted to sign up for the program. Either way, participation in the Visitor's Pass program costs $1 per year.
  • Once you have logged into your account and you are already signed up for the Visitor's Pass program, you can click on the "Visitor's Pass" menu item on the left of your screen. From this page, you can assign the Visitor's Pass to a license plate.
  • Click "Register Visitor's Plate," choose a start date and a duration (maximum 3 days) and enter the vehicle information including the license plate.
  • Note that you must take a one-day break between uses of the visitor's permit and you can only use it for a maximum of three consecutive days.
3. Add an additional RPP Permit
  • Log into your account.
  • Click the "Vehicles" menu item on the left side of the screen.
  • Click "Add Vehicle" and fill out the relevant vehicle information including the license plate number.
  • Accept payment terms.
  • The new vehicle will be reviewed by PPAP staff. If it is approved, your permit will become active and your card will be charged. If it is not approved a PPAP staff member will contact you to tell you what we need to approve the permit.
4. Change the license plate associated with your RPP Permit
  • Click on the "Vehicles" menu item on the left of your screen.
  • Click the "Replace" icon next to the vehicle that you would like to change. 
  • Enter your new vehicle data, including the new license plate number, upload your new vehicle registration, and click "Replace Vehicle".
  • The new vehicle will be reviewed by PPAP staff. If it is approved, your permit will become active and your card will be charged. If it is not approved a PPAP staff member will contact you to tell you what we need to approve the permit.
5. Upload new documents after your account has been created
  • Log into your account.
  • Click on the "Proofs" menu item on the left side of the screen. You can upload new Proof of ID and Proof of Residency documents here.
  • Click on the "Vehicles" menu item on the left side of the screen. You can enter a new vehicle and upload a new vehicle registration document here.
  • Once your corrected documents have been submitted, you application will be reviewed again by PPAP staff. If it is approved, your permit will become active and your card will be charged. If it is not approved again a PPAP staff member will contact you to tell you what we need to approve the permit.
6. Change your credit card information
  • Log in to your account and click the "Credit Cards" menu item on the left side of the screen.
  • Click the green "Replace" button and fill in your new credit card information. Click "Continue".

If you still have issues after reading these basic instructions, you can call the RPP office at either (412) 560-2500 or (412) 560-2501, or you can email rppinfo@pittsburghparking.com.